Subscription, Trial & Cancellation

Thank you for choosing AutoPubliX. This policy explains how free trials, subscriptions, cancellations, and billing corrections are handled on our web platform. AutoPubliX no longer offers a blanket 14-day money-back guarantee on new subscriptions — eligible first-time subscribers receive a free trial instead.

1. Free Trial

Eligible first-time Paddle subscribers may receive a free trial (currently up to 14 days; the exact length is shown at checkout). During the trial you receive full access to your selected paid plan.

• Nothing is charged today when you start an eligible trial.
• Your locked checkout price (including any discounts shown at signup) is billed automatically when the trial ends unless you cancel before then.
• Free trials are limited to one per account.
• Plan changes (upgrade, downgrade, or billing-cycle switches) are not available during a free trial so your signup discount stays intact.

Migration users moving from Razorpay to Paddle have a separate migration flow and are not eligible for this first-subscription web trial.

2. Subscription & Payments

AutoPubliX offers paid plans billed in advance. Checkout is provided by Paddle (including where Paddle is Merchant of Record) or, for some customers in India paying in INR, by Razorpay. The processor shown at checkout applies to your transaction.

After a successful paid charge (or when a free trial converts to paid), your subscription is active for the billing period shown in your dashboard.

3. Cancellation Policy

You may cancel at any time from Dashboard → Subscription or by contacting support@autopublix.com.

Cancelling during a free trial

If you cancel during a free trial, the trial ends immediately, you are not charged, and your account returns to the Free plan.

Cancelling a paid subscription

Cancellation stops future renewals. Unless a billing correction or processor refund applies, fees already paid for the current period are not automatically prorated or credited. Access to paid features continues until the end of the active billing period.

4. Refunds & Billing Corrections

We do not offer a general money-back guarantee on new subscriptions. Refunds may still be issued for verified billing errors, including:

• Duplicate charges for the same subscription period
• Failed activation after a successful charge where we verify the error
• Unauthorized transactions after reasonable verification with you and the processor
• Prorated credits or refunds when you change plans mid-cycle, as shown at checkout or in your dashboard

Paddle (Merchant of Record)

Where Paddle is Merchant of Record, refunds and buyer rights are governed by Paddle's checkout buyer terms. Contact support@autopublix.com or billing@autopublix.com and we will work with Paddle on eligible requests.

Razorpay (India / INR)

For INR payments processed by Razorpay, contact support@autopublix.com or billing@autopublix.com to report a billing issue. Approved refunds are returned through Razorpay to your original payment method.

5. Refund Processing Time

Approved refunds are processed through the original payment method and typically take 5–10 business days, depending on your bank or payment provider.

6. Role of Payment Processors

Paddle and Razorpay process payments and refunds on our behalf. AutoPubliX does not store your full card or bank credentials.

7. Chargebacks & Disputes

If you initiate a chargeback without contacting us first, we reserve the right to suspend or terminate the account. Please contact support@autopublix.com before raising a dispute with your bank or payment provider.

8. Contact Us

Questions about trials, billing, or cancellations:

• Email: support@autopublix.com
• Billing: billing@autopublix.com
• Website: https://autopublix.com/

9. Policy Updates

We may update this policy at any time. Changes are posted on this page and take effect when published.