Instagram Inbox
Automation runs the busywork. Inbox handles the human moments.
Keep every Instagram DM organized next to your automations — so VIP buyers, support questions, and follow-ups get a real reply when it matters.
One Instagram DM
Inbox for Every Chat
Stop hopping between the Instagram app and your notes. AutoPubliX Inbox pulls your Instagram DMs into a clean workspace so you can read, reply, and organize conversations without losing context.
Conversation-first layout
See who messaged you, the last reply, and unread counts at a glance — then open the full thread in one click.
Built for creators and teams
Keep customer chats next to your automations so you know when to reply yourself and when to let workflows run.
Works with your connected account
Connect Instagram once, activate Inbox, and manage DMs from the same AutoPubliX dashboard you already use.
Sophia Chen
2mIs size M available for delivery?
David Miller
18mTracking number received, thanks!
Order #8920Sophia Chen
@sophia.styleHey! Loved your story. Do you have the silk blouse in size S?
10:42 AMYes Sophia! 2 left in size S. Here is your VIP checkout link:
Classic Silk Blouse • $79
tap to complete orderInstant Triage & Organization
Filters, custom tags & status flags
"Can we order 50 units for the corporate gift bag event?"
Triage With Filters,
Labels, Favorites & Status
High-volume DMs get messy fast. Inbox gives you unread, favorites, reminders, open, and closed views — plus custom labels — so important chats never bury themselves.
Unread that stays honest
Open a thread and the unread count clears right away, so your Unread tab always matches what still needs attention.
Favorites and labels
Star VIP buyers or tag chats by campaign, order, or support topic so you can jump back without searching.
Open vs closed
Mark conversations done when the issue is resolved, and keep active threads in Open until you are ready to close them.
Reply With Text or Media
Inside the Messaging Window
When a follower needs a real person, reply from Inbox with text or media while Meta’s messaging window is open — the same window rules that keep Instagram messaging compliant.
Reply when it matters
Jump in for pricing questions, custom orders, or anything automation should not guess at.
Media-ready composer
Send images and other supported media alongside your reply so shoppers get clarity in one place.
Window-aware UI
Inbox surfaces messaging-window status so you know when you can still send a standard reply.
Meta Messaging Window Active
Standard reply allowed • 21h 14m remaining
Could you show me how the matte black finish looks under natural daylight?
2:14 PMHere is a direct photo in outdoor daylight! Notice the smooth anti-glare coat:
Also happy to include our 2-year warranty card with your order!
Human Takeover Active
Automation paused for this thread — no duplicate messages
"Customer requested bulk discount for 20 jackets. Offered code VIP-BULK-15 (15% off). Follow up tomorrow if order is not completed."
Follow-Up Reminder
Tomorrow at 10:00 AM
Resurfaces in "Reminders" tab so high-intent buyers never slip away.
@clara_boutique
3 orders • $840 LTV
Notes, Reminders,
and Human Takeover
Leave internal notes the customer never sees, set reminders to follow up later, and pause automation when you take over — then hand the conversation back when you are done.
Internal notes
Capture order IDs, promises, or next steps for yourself or teammates without cluttering the DM thread.
Reminders that resurface chats
Snooze a conversation until you can follow up — Inbox keeps Reminder counts visible so nothing goes cold.
Pause automation safely
Human takeover pauses auto-replies for that thread so customers are not double-messaged while you help them.
How Inbox Works
See the full journey from connect to reply
Connect Instagram, activate Inbox, organize with filters and labels, reply or leave notes, then hand conversations back to automation when you are done.
Questions about Instagram Inbox
Secure Instagram & Facebook Automation
AutoPubliX helps creators and marketers automate engagement safely without sharing passwords.
Trusted By 5,000+ Creators And Marketers